General Refund Policy

Maango Trip strives to provide exceptional travel experiences. However, we understand that unforeseen circumstances may arise, leading to cancellations or modifications of bookings. Our refund policy is designed to be fair and transparent, outlining the terms and conditions for refunds.

Cancellation and Refund Policy

  • Package Tours:

    • 30+ Days Prior to Departure: 75% refund of the total package cost.
    • 15-29 Days Prior to Departure: 50% refund of the total package cost.
    • Less than 15 Days Prior to Departure: No refund.

  • Flight Bookings:

    • Refund policies for flight bookings are determined by the specific airline and fare rules. Please refer to the airline’s website or contact our customer service for detailed information.

  • Hotel Bookings:

    • Refund policies for hotel bookings are determined by the specific hotel and booking terms. Please refer to the hotel’s website or contact our customer service for detailed information.

  • Visa Services:

    • Visa fees are non-refundable once the application process has commenced.

  • Car Rentals:

    • Refund policies for car rentals are determined by the specific car rental company and booking terms. Please refer to the car rental company’s website or contact our customer service for detailed information.

Important Considerations:

  • Force Majeure Events: In cases of force majeure events such as natural disasters, political unrest, or pandemics, refunds may be subject to specific policies and procedures.
  • Unused Services: Refunds for unused services, such as meals or activities, may not be possible, especially if they are pre-booked and non-refundable.
  • Processing Time: Please allow 7-10 business days for refunds to be processed once the cancellation request is received and approved.

How to Request a Refund:

To request a refund, please contact our customer service team via email or phone. Please provide the following information:

  • Booking confirmation number
  • Reason for cancellation
  • Preferred refund method

Additional Information:

  • Our refund policy is subject to change without notice.
  • Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Srinagar, India.

For the most accurate and up-to-date information, please contact our customer service team.

Note:

  • You may want to add specific details about your cancellation and refund process, such as required documentation and timelines.
  • Consider including a section on how you handle disputes and complaints.
  • Consult with a legal professional to ensure your policy complies with local laws and regulations.

By providing a clear and concise refund policy, you can enhance customer trust and satisfaction.